This Privacy Policy describes Hailcube's ("Hailcube," "Company," "We," "Us," or "Our") policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with an initial capital letter have meanings defined under the following conditions. The following definitions apply whether they appear in singular or plural.
Definitions
- Account means a unique account created for You to access our Service or parts of our Service.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Hailcube, a Delaware corporation operating the hailcube.ai Service.
- Country refers to the United States.
- Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Hailcube website and platform accessible from https://hailcube.ai.
- Service Provider means any natural or legal person who processes data on behalf of the Company. Examples include Amazon Web Services (AWS) for hosting and Secrets Manager, Google (including Google Address Validation and related Maps services used for address checks), Didit for identity/address evidence, Twilio for SMS delivery, Auth0 for authentication, and payment processors.
- Usage Data refers to data collected automatically, either generated by use of the Service or from Service infrastructure (for example, duration of a page visit).
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which that individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number (including numbers used for SMS verification and notifications)
- Address, State, Province, ZIP/Postal code, City
- Profile, vetting, work-product, payment, and organization-related information You submit through the Service
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. If You do not accept Cookies, You may not be able to use some parts of our Service.
SMS / Text Messaging Program
Hailcube may send SMS messages related to the Service, including one-time verification codes (for phone verification and for reference/emergency-contact outreach), and account or work-related notifications when You have opted in by adding and verifying a phone number under Profile → Contact methods and enabling SMS preferences.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Phone numbers and SMS consent are used to deliver the messages described above and to operate and secure the messaging program (for example, delivery through our SMS Service Provider). Message and data rates may apply. Messaging frequency varies. Support: inbox@hailcube.ai. Reply HELP for help. Reply STOP to opt out. Carriers are not liable for delayed or undelivered messages.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor usage of our Service.
- To manage Your Account and registration as a user of the Service.
- For the performance of a contract with You through the Service (including organizational task management, talent engagement, and related platform features).
- To contact You by email, SMS, telephone, or other electronic communications regarding Service updates, security notices, and transactional or informational messages related to functionalities You use.
- To manage Your requests to Us.
- For business transfers, analytics, security, fraud prevention, and to improve the Service.
Address Verification
When You submit a tax or legal-signing address and give explicit consent, Hailcube may compare that address with available Didit evidence and with Google Address Validation (including a normalized geocode checked against Your Google Maps pin). These checks are deterministic and are not sent to an AI/LLM model. An inconclusive or mismatched result may create a manual review without blocking Your submission. Address and related restricted fields are stored in scoped AWS Secrets Manager records encrypted with a customer-managed KMS key, as described in our restricted-data controls.
Sharing of Your Personal Data
We may share Personal Data in the following situations:
- With Service Providers who help us operate the Service (for example AWS hosting and secret storage, authentication, email, SMS delivery via Twilio, Google Address Validation / Maps, Didit identity checks, payments, and analytics), under obligations to process data for our instructions.
- For business transfers in connection with a merger, sale of assets, financing, or acquisition.
- With Affiliates, if any, who will be required to honor this Privacy Policy.
- With Your consent or as otherwise disclosed at the time of collection.
- For legal reasons when required by law or to protect rights, safety, and security.
Except as described above for operating the Service, We do not sell Personal Data. In particular, We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Transfer of Your Personal Data
Hailcube is a United States company. Primary Service infrastructure and restricted secret storage (including tax, legal-signing, and payout secrets in AWS Secrets Manager) are hosted in the AWS region us-west-2 (Oregon, United States). Service Providers such as Google (Address Validation / Maps), Didit, Twilio, Auth0, and payment processors may process Personal Data in the United States and in other countries where they operate.
If You access the Service from outside the United States, Your Personal Data may be transferred to — and maintained on — systems in the United States or other jurisdictions that may have different data-protection laws than Your country. We take steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, including the technical and organizational measures described here.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities. The Company may also disclose Personal Data in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing, protect the personal safety of users or the public, or protect against legal liability.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: inbox@hailcube.ai
- By visiting this page on our website: https://hailcube.ai/privacy